Almaty is cleaning up its act as residents have now got a direct line to the mayor via Instagram for reporting problems on the city's streets in real time.
Baurzhan Baybek was appointed in August as a leading light of Kazakhstan's new guard of western-educated apparatchiks. A few months into his term, Baybek’s office brought the administration kicking and screaming into the cyber-age by setting up the akimat_almaty Instagram account.
The page, which has already attracted more than 22,000 followers, encourages residents to post images of problems in the city using the hashtag #akimatalmaty. Concerned citizens have posted pictures of garbage heaps and missing drain covers. In response, the mayor's office has fixed the problems and then posted photos of its work.
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