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Kazakhstan: Banks Deny Loans to Disabled Customers

Being hard of hearing in Kazakhstan is enough in at least one major credit company to ensure you will be denied a loan.

News website Nur.kz has reported on the recent case of a woman with a hearing impairment in the southern city of Kyzylorda who tried, and almost failed, to raise the money to buy a tablet computer worth 55,000 tenge ($164). The woman’s plan was to take out credit and pay the debt off out of her disability benefits.

She was turned down by one bank, so she went instead with a relative, who could communicate through sign language, to a branch of Bank Home Credit, which is one of Kazakhstan’s largest household credit institutions.

While processing the forms, the Bank Home Credit employee hid the fact that the applicant had a disability. The bank worker warned that if a manager from a head office called the customer for further questions, she should avoid mentioning the disability as it could result in a disqualification. In the event, no information about the disability was disclosed and the loan was granted.

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Kazakhstan: Banks Deny Loans to Disabled Customers

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